Frequently Asked Questions

Question: How to Order ?
Answer: The ordering procedure is very simple.  Click Here to read the ordering procedure.

Question: How can I know the status of my order ?
Answer: You can know status of your order by visiting Track Order page

Question: How and When I can expect to receive my order ?
Answer: Once you place an order, the ordered products shall be delivered to you by courier or registered post within 2-10 days depending upon your location and payment method.  If you make an online payment, the product will be normally delivered within 7 -10 working days. (Sometimes there may be delays due to courier operations, weather or unforeseen events which are not under our control) For remote places, it may take up to 10 or more days. If you are ordering by cash on delivery basis, it may take anywhere between 4-15 days.

Question: What if the product is damaged during transit ?
Answer: We take utmost care and use the best packing material including thermo Cole, cardboard and other good packing material and pack the products nicely.  Hence there are no chances of the product getting damaged during transit.  However even in rare case if such a damage occur in transit, than immediately email us at  and mention your order number and nature of problem, we shall than arrange for a replacement.

Question: I am a new customer on your site and I am purchasing for the first time, how can I trust you ?
Answer: We have more than 10,000 satisfied customers all across India and assure that you will also become a part of our satisfied customer base.  But for this you need to trust us.  After all trust is the backbone of internet shopping. In fact in any business trust is a must.

Question: If I pay by credit card or online banking, is my information safe ?
Answer: YES, it is 100% safe.  Because the payment information like credit card no. etc is not entered on our site.  It is entered directly on ccavenue's payment gateway page or your bank's secure server.  This you can notice from the url in your address bar.  Infact paying by credit card on our site is more safe than handing over your credit card to a waiter in a restaurant or physical use. 

If you have any queries or need any more information, please feel free to contact us by email or thru Contac us Form